Section 1.1: Understanding Your Team

The first step is to familiarize yourself with your team. Request position descriptions from HR to understand the specifics of each role. Arrange one-on-one meetings with team members to engage in meaningful discussions about their responsibilities.

It's important not to approach these conversations like formal interviews. Instead, prepare some notes and questions in advance to guide the dialogue. Use these meetings to uncover their skills, experiences, qualifications, and professional aspirations.

Check in on whether your team requires resources or training to perform effectively, as decisions often stall until a new manager arrives. Additionally, get to know your team members on a personal level. Consider hosting a casual morning tea or a virtual meet-and-greet where everyone can share a bit about themselves. This is also an opportunity to share your values and expectations informally.

The first video provides five essential tips for first-time managers looking to enhance their leadership skills.

Section 1.2: Building Connections

As a new leader, establishing yourself quickly is vital, and seeking assistance can be highly beneficial. Identify another leader within your organization who can offer insights into navigating your new environment.

Invite a couple of peers for lunch to build rapport and clarify how things operate within the organization. While your direct supervisor will address your queries, gaining a broader perspective is advantageous.

Finding a mentor can also accelerate your understanding of your role and the organization. If a formal mentoring program isn't available, you can still pursue this informally. Let your supervisor know you’re eager to learn and ask for recommendations on suitable mentors who can provide valuable insights.

"Remember that leadership is all about developing relationships."

If your supervisor can facilitate introductions, that's great; otherwise, take the initiative yourself. Make it clear to your mentor what topics you wish to explore during your meetings to ensure they understand the value of their time.

Section 1.3: Active Listening and Learning

In the early stages of your leadership journey, prioritize listening over speaking. Your primary objective is to absorb as much information as possible about your new role and its context.

Pose numerous questions and listen attentively to the responses. Avoid assumptions and refrain from making judgments. Your team can be an invaluable resource if you engage them thoughtfully.

If you struggle with listening, consider ways to enhance this skill.

"When people talk, listen completely. Most people never listen." — Ernest Hemingway

Your manager, mentor, and colleagues can also aid in your acclimatization to your new role. If you encounter challenges, don’t hesitate to seek help; the previous leader may have faced similar issues, or they could be ongoing.

Section 1.4: Defining Team Objectives

Your team has a specific purpose within the organization that you must clarify. While your manager will outline your goals and your position description will provide guidance, it’s essential to gather further information to ensure clarity.

Over the initial weeks, seek to understand what is expected from your team and confirm your understanding with your supervisor before communicating this to your team. Expectations may shift with a new leader, and you are responsible for ensuring your team is aware of any changes.

According to J. Richard Hackman, a renowned organizational psychologist, a compelling team goal is crucial for team success.

Collaborate with your team to discuss how to achieve these goals and be receptive to their input.

Section 1.5: Understanding the Big Picture

Knowing your team’s tasks is just one aspect; comprehending how these tasks align with organizational objectives is equally important. Consult with your manager to grasp how your team's work influences the company's goals.

If your team's work intersects with other departments, engage with their leaders to understand the impact of your team's contributions. Identify critical tasks and their implications for overall productivity and organizational performance.

Also, ensure that your team is receiving the necessary information from other departments in a timely and accurate manner.

Summary

Transitioning into a new managerial role can be daunting, requiring a detective-like approach to acquire essential information. Be proactive in your efforts to gather insights; don’t wait for your manager to provide everything.

Introduce yourself, schedule meetings to familiarize yourself with the company, and engage with your team during one-on-ones and team discussions.

Remember, leadership fundamentally revolves around nurturing relationships.

I'm a Learning & Development professional focused on leadership and training. I've created The New Leader's Starter Kit to assist leaders in effectively engaging with their teams. Download your free copy today — it includes guidance on conducting one-on-ones and feedback sessions, along with resources for improving listening skills.